Returns and Exchanges Policy

1. Introduction

Welcome to Karseell Beauty ES. This Returns and Exchanges Policy sets out the procedures and guidelines for returning or exchanging products purchased on our website.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

 

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • The return or exchange request must be made within 14 days of delivery.

  • Proof of purchase must be provided (order number or receipt).

 

3. Non-Returnable Items

Certain items cannot be returned, including:

 

  • Personal care products: Once opened or used.

  • Personalized or made-to-order items: Products that have been customized for you.

 

4. How to Request a Return or Exchange

To request a return or exchange:

 

  1. Contact us: Email us at karseellspain@gmail.com with your order number and a description of the item you would like to return or exchange.

  2. Return instructions: We will provide return instructions and a return authorization number (if applicable).

  3. Return shipping: Send the item back using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

 

5. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note:

 

  • Processing time: Refunds may take 5–7 business days to appear on your statement, depending on your payment provider.

  • Shipping costs: Original shipping costs are non-refundable.

 

6. Exchanges

If you would like to exchange an item for a different size or color:

 

  1. Request an exchange: Follow the same procedure as for returns.

  2. Availability: Exchanges are subject to availability of the requested item.

  3. Shipping costs: You may be required to cover shipping costs for the exchanged item.

 

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

 

  1. Contact us: Notify us within 7 days of receiving the item by emailing karseellspain@gmail.com.

  2. Provide evidence: Include photos of the damaged or incorrect item in your email.

  3. Resolution: We will arrange a replacement or a full refund.


8. Contact Us

If you have any questions or need help with returns or exchanges, please contact us at karseellspain@gmail.com.